We have carried out a risk assessment at Castle Ely Mill to ensure guest safety and confidence.
Actions to Control Risk
Anybody who is exhibiting symptoms or who has any reason to believe they may have come into contact with the virus up to 14 days prior to their booking must follow the Government instruction to self-isolate and follow NHS guidelines. Therefore, they should not arrive on site.
Cleaning
We always strive to maintain extremely high standards of cleanliness at Castle Ely Mill.
Your cottage will have undergone additional cleaning ahead of your stay. We will leave suitable anti-viral cleaning products in the cottage for you. We also ask that you maintain good hand hygiene to minimise the transfer of any virus as far as possible – handwash is provided next to each sink/basin.
Under normal conditions we also strive to maintain high standards of sustainability however we recognise that at this time some sustainable practices will need to be compromised to a certain degree. We promise to resume these practices as soon as it is safe to do so however for the duration of the Covid-19 outbreak we have decided to adopt the cleaning practices recommended by the Government so need to use some non-eco friendly products and also wash bedding and towels at a higher than normal temperature.
As guests may not exhibit symptoms until after they return home, we will treat every clean as if the guests had potentially been infected. Therefore, we will:
What we ask of you:
Social Distancing
We will ask guests to follow guidelines on social distancing. Castle Ely Mill has three cottages, with a shared games room, shared laundry facilities and is set in approximately 4 acres. It is relatively easy for guests to avoid contact with each other, but we ask that you are mindful of other guests and maintain social distancing.
Games Room
Following Government guidelines, we have decided to close the games room at this time to ensure guest safety. We hope that you understand.
Laundry Room
Guests are still able to use the laundry facilities however we ask that only one set of guests use the facilities at any one time. A sign is available to place on the door when the facilities are being used. We ask guests to be fair and allow everyone the chance to use the facilities. Hand sanitizer is available outside the laundry room door and we ask that you wipe the machines, work surfaces, light-switch and door handles down with the provided anti-viral spray after use.
Eating Out/Take-Away
Guests are advised that there may be restricted opportunities to eat out at this time and they should be prepared to fully self-cater. Several local restaurants are operating a take-away service at this tim
This policy will be reviewed regularly until the threat of Covid-19 threat has passed.
Actions to Control Risk
Anybody who is exhibiting symptoms or who has any reason to believe they may have come into contact with the virus up to 14 days prior to their booking must follow the Government instruction to self-isolate and follow NHS guidelines. Therefore, they should not arrive on site.
Cleaning
We always strive to maintain extremely high standards of cleanliness at Castle Ely Mill.
Your cottage will have undergone additional cleaning ahead of your stay. We will leave suitable anti-viral cleaning products in the cottage for you. We also ask that you maintain good hand hygiene to minimise the transfer of any virus as far as possible – handwash is provided next to each sink/basin.
Under normal conditions we also strive to maintain high standards of sustainability however we recognise that at this time some sustainable practices will need to be compromised to a certain degree. We promise to resume these practices as soon as it is safe to do so however for the duration of the Covid-19 outbreak we have decided to adopt the cleaning practices recommended by the Government so need to use some non-eco friendly products and also wash bedding and towels at a higher than normal temperature.
As guests may not exhibit symptoms until after they return home, we will treat every clean as if the guests had potentially been infected. Therefore, we will:
- Do an initial clean with normal cleaning products
- Do a second wipe over of all hard surfaces and high touch point areas with anti-viral cleaning products (EN14776)
- Pay particular attention to frequently touched surfaces such as door handles and handrails.
- Reduce the amount of soft furnishings provided so that we can rotate them and allow time for potential virus to die before they are returned to a property.
- Put the crockery and cutlery through a wash cycle in the dishwasher and leave for you to put away, so that you know these items are clean
What we ask of you:
- Please strip all beds and put used linen in bags provided and tie closed.
- Please empty all bins and place tied bags into the external waste bins.
- Leave windows open to air the cottage.
Social Distancing
We will ask guests to follow guidelines on social distancing. Castle Ely Mill has three cottages, with a shared games room, shared laundry facilities and is set in approximately 4 acres. It is relatively easy for guests to avoid contact with each other, but we ask that you are mindful of other guests and maintain social distancing.
Games Room
Following Government guidelines, we have decided to close the games room at this time to ensure guest safety. We hope that you understand.
Laundry Room
Guests are still able to use the laundry facilities however we ask that only one set of guests use the facilities at any one time. A sign is available to place on the door when the facilities are being used. We ask guests to be fair and allow everyone the chance to use the facilities. Hand sanitizer is available outside the laundry room door and we ask that you wipe the machines, work surfaces, light-switch and door handles down with the provided anti-viral spray after use.
Eating Out/Take-Away
Guests are advised that there may be restricted opportunities to eat out at this time and they should be prepared to fully self-cater. Several local restaurants are operating a take-away service at this tim
This policy will be reviewed regularly until the threat of Covid-19 threat has passed.
